FREE SHIPPING ON ORDERS OVER $50

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ByeCovid
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  • ORDER ENQUIRIES

  • How can I track my order?

    Once you place an order, you can view its status by clicking on orders under your profile.

    As soon as the order has been shipped, the tracking number will be sent to your email address.

  • How do I cancel my order?

    If you need to cancel your order, you will have to inform us before your order gets dispatched (normally within 1 business day).

    Please contact us via one of the following methods:

    - Call us at 0449 579 088

    - Live chat assistant available in our home page

    Do note that the order number should be provided upon request.

  • How can I change my address on the order?

    If you need to change your address on an order you have placed, you will have to inform us before your order gets dispatched (normally within 1 business day).

    Please contact us via one of the following methods:

    - Call us at 0449 579 088

    - Live chat assistant available in our home page

    Do note that the order number should be provided upon request.

     

  • DELIVERY

  • Which courier do you use for shipping?

    The courier we use depends on the types of products and the size of your order.

    FastWay - For order placements of large quantity / Sneeze Guards.

    Australia Post - For order placements of small quantity / rest of the products.

  • How long will my order take to arrive?

    ByeCOVID dispatches most orders within 1 business day.

    Additionally, the time it takes for your order to be delivered depends on delivery time of the courier service and the location it is being delivered to.

    Please allow 1-8 business days from the date the order was shipped.

  • Where will my order be shipped from?

    All of the products will be shipped from our warehouse in Melbourne.

  • PRODUCT

  • Where are your products manufactured?

    Our products are made in South Korea.

  • Why South Korea?

    South Korea has emerged as the top exporter of coronavirus testing kits during the COVID-19 pandemic, as it has been successful in minimising the number of infections. Through distribution of Korean products, we hope that many lifes can be saved in Australia.

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