Once you place an order, you can view its status by clicking on orders under your profile.

As soon as the order has been shipped, the tracking number will be sent to your email address.

If you need to cancel your order, you will have to inform us before your order gets dispatched (normally within 1 business day).

Please contact us via one of the following methods:

- Call us at 0449 579 088

- Live chat assistant available in our home page

Do note that the order number should be provided upon request.

If you need to change your address on an order you have placed, you will have to inform us before your order gets dispatched (normally within 1 business day).

Please contact us via one of the following methods:

- Call us at 0449 579 088

- Live chat assistant available in our home page

Do note that the order number should be provided upon request.

The courier we use depends on the types of products and the size of your order.

FastWay - For order placements of large quantity / Sneeze Guards.

Australia Post - For order placements of small quantity / rest of the products.

ByeCOVID dispatches most orders within 1 business day.

Additionally, the time it takes for your order to be delivered depends on delivery time of the courier service and the location it is being delivered to.

Please allow 1-8 business days from the date the order was shipped.

All of the products will be shipped from our warehouse in Melbourne.

ByeCOVID accepts the following payment methods:

- Paypal

- MasterCard

- Visa

We accept refunds on all products except for Sneeze Guards.

For more information, please visit our Shipping & Returns page. 

Please return the order to the following address:

2/31 Fulton Street

Oakleigh South

VIC 3167

We do not accept returns in-person.

Please allow 1-10 business days for the refunded payment to arrive in your account. 

The number of days could also depend on your financial institution.

Aside from the 20% discount (one time use only) gained upon registeration, you will receive exclusive member-only promotional offers. 

Simply create an account under your hospital email address and you will be classified as a medical worker.

ByeCOVID would like to thank you for your hard work in caring for our Australian community.

Our products are made in South Korea.

South Korea has emerged as the top exporter of coronavirus testing kits during the COVID-19 pandemic, as it has been successful in minimising the number of infections. Through distribution of Korean products, we hope that many lifes can be saved in Australia.